RETURN & REFUND POLICY

Last Updated: September 1, 2026

We want you to be happy with your Phantom Chef purchase. If something isn't right, we're here to help.

This Return & Refund Policy applies to eligible products purchased directly through PhantomChef.com. Products purchased from another retailer or marketplace are generally subject to that retailer's return and refund policies.

30-DAY RETURN POLICY

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, your item must generally:

• Be unused and in the same condition in which it was received
• Include all original components, accessories, manuals, and parts
• Be returned in its original product packaging where reasonably possible
• Include proof of purchase or a valid PhantomChef.com order number

To request a return, contact us at info@phantomchef.com before sending your product back.

Please do not send a return without first contacting us for return instructions.

Returns sent without authorization or to an incorrect location may experience delays in processing.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Gift cards
• Items specifically identified as final sale at the time of purchase
• Products that have been used, altered, abused, or damaged after delivery
• Products missing significant components or accessories for reasons not attributable to Phantom Chef
• Items returned outside the applicable return period, except where otherwise required by law

Any final-sale restriction will be clearly identified where applicable before purchase.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at info@phantomchef.com as soon as reasonably possible.

Please include your order number, a description of the issue, and photographs of the product, packaging, shipping carton, and shipping label when applicable.

We may request additional information reasonably necessary to evaluate the issue.

If we determine that an item arrived damaged, defective, incomplete, or incorrect, we will provide an appropriate remedy, which may include a replacement, refund, replacement component, or other resolution as appropriate and as required by applicable law.

Phantom Chef will not require the customer to bear return shipping costs for merchandise confirmed to have arrived damaged, defective, or incorrect.

Normal wear and tear, misuse, accidental damage occurring after delivery, improper care, or use contrary to product instructions is not considered a shipping defect or manufacturing defect.

RETURN SHIPPING

For standard returns based on preference or change of mind, customers are responsible for applicable return shipping costs unless otherwise stated.

Original shipping charges, including expedited shipping charges, are non-refundable except where required by law or where the return results from an error by Phantom Chef.

Return shipping charges may be deducted from the refund if Phantom Chef provides a prepaid return label for a return for which the customer is responsible for shipping.

We recommend retaining your return tracking information until your refund has been completed.

Phantom Chef is not responsible for a customer return that is lost in transit before reaching the designated return facility, except to the extent otherwise required by applicable law.

REFUNDS

Once your return is received, we will inspect the merchandise and notify you regarding the status of your refund.

Approved refunds will be issued to the original method of payment, unless otherwise required by law or expressly agreed upon.

Please allow up to 10 business days after approval for Phantom Chef to process an approved refund. Your bank, credit-card issuer, or payment provider may require additional time to post the refund to your account.

Shipping charges and other non-refundable charges, if applicable, will not be included in the refund except where required by law or expressly stated in this policy.

PARTIAL REFUNDS

In certain circumstances, a partial refund may be appropriate where permitted by law, including when an eligible return is received with missing components, accessories, or packaging, or is in a condition materially different from the condition in which it was delivered for reasons not attributable to Phantom Chef.

Any deduction will be reasonably related to the diminished value or missing components of the returned merchandise.

We reserve the right to deny a return that does not satisfy the requirements of this policy, subject to applicable law.

EXCHANGES AND REPLACEMENTS

We may replace merchandise that arrives damaged, defective, incomplete, or incorrect.

If you would like a replacement, contact info@phantomchef.com with your order number and details regarding the issue.

Replacement merchandise is subject to availability. If an identical replacement is unavailable, we may offer an appropriate alternative or refund.

For preference-based changes, such as wanting a different color or product, the simplest option may be to return the eligible original item and place a new order.

SALE AND PROMOTIONAL ITEMS

Unless an item is clearly identified as “Final Sale” before purchase, sale and promotional merchandise is eligible for return under the same general requirements and return period described in this policy.

Items specifically identified as Final Sale are not eligible for return or refund except in cases of damage, defect, incorrect merchandise, or where otherwise required by applicable law.

GIFTS

Eligible gifts purchased through PhantomChef.com may be returned in accordance with this policy.

Refunds are generally issued to the original payment method used to purchase the item.

If gift-return credit or another accommodation is available for a particular purchase, please contact info@phantomchef.com for assistance.

BUNDLES, SETS AND MULTI-PIECE PRODUCTS

Products sold as a set, bundle, or multi-piece assortment generally must be returned complete with all pieces, components, accessories, and packaging to qualify for a full refund.

If a component of a set arrives damaged or defective, contact us before returning the entire set. Depending on the product and availability, we may be able to provide a replacement component or other appropriate resolution.

This is particularly important for Phantom because you sell a lot of cookware sets, utensil sets, food-storage sets, bowl sets, and other multi-piece products.

PROMOTIONAL GIFTS AND FREE ITEMS

If a purchase included a complimentary item, gift with purchase, or other promotional merchandise conditioned on the purchase, the promotional item may also need to be returned to receive a full refund.

If the promotional item is not returned, we may deduct its stated promotional value from the refund where permitted by law and where the applicable promotion disclosed that condition.

SUSPECTED FRAUD OR ABUSE

Phantom Chef reserves the right, where permitted by law, to refuse or limit returns reasonably believed to involve fraud, abuse of this policy, unauthorized resale, or other improper activity.

This may include repeated or excessive returns, returning merchandise different from what was purchased, returning merchandise that has been materially used or altered, or other fraudulent conduct.

Any such determination will not limit rights that cannot be waived under applicable consumer-protection law.

PRODUCTS PURCHASED FROM OTHER RETAILERS

This policy applies only to eligible products purchased directly from PhantomChef.com.

If you purchased a Phantom Chef product through another retailer, marketplace, or authorized seller, please contact the retailer from which the product was purchased regarding the applicable return or refund.

A retailer's return policy may differ from the policy applicable to purchases made directly through PhantomChef.com.

For product warranty or manufacturing-defect questions that are separate from a retailer's return policy, please contact us at info@phantomchef.com.

CANCELLATIONS

We begin processing orders as quickly as possible.

If you wish to cancel an order, contact us at info@phantomchef.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once it has entered processing or shipped.

If an order has already shipped, you may request a return after delivery in accordance with this policy.

LATE OR MISSING REFUNDS

If we have confirmed that your refund has been processed but you have not received it, please first check with your bank, credit-card issuer, or payment provider, as posting times can vary.

If the expected processing period has passed and your financial institution cannot locate the refund, contact us at info@phantomchef.com with your order information and we will assist you.

HOW TO START A RETURN

To request a return or report a problem with an order, contact:

Phantom Houseware LLC
Phantom Chef
36 W. 37th Street, 2nd Floor
New York, NY 10018
United States

Email: info@phantomchef.com

Please include your order number and reason for the return so we can provide the appropriate instructions.

Do not mail merchandise to our corporate address unless specifically instructed to do so. Returns must be sent to the return location provided by our customer service team.

YOUR LEGAL RIGHTS

This Return & Refund Policy is intended to describe Phantom Chef's voluntary return program and does not limit or waive any rights or remedies that cannot be excluded under applicable federal, state, or local consumer-protection law.